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# Common issues with candidate files

## How do I get help with uploading my candidate file?



When you upload a candidate file you should be able to see what exactly has gone wrong.

![](https://storage.crisp.chat/users/helpdesk/website/2d5d0b5095261a00/screenshot-2024-09-04-at-15322_86c7g3.png)

Here are some likely issues:

* Blank Field/Cells - Make sure to check  for any blank cells/fields in your file. A single blank cell/field on your file will show as an error when uploading.


* Columns - Make sure that you have mapped the right columns in the field selector after uploading.
* DOB format - The system only accepts YYYY-MM-DD or DD/MM/YYYY.

If you get date of birth issues you can try [setting the date format in Excel](https://support.microsoft.com/en-gb/office/format-a-date-the-way-you-want-8e10019e-d5d8-47a1-ba95-db95123d273e).
* Empty row - If you get an error about extra empty rows at the bottom of your entries, here's what you can do:

1. Cancel the upload and open your CSV or Excel file.

2. Copy the cells where you have data into a new CSV or Excel file.
3. Save and upload the new file.

| Don't despair! We have a team who can fix data issues so ask us for a Dropbox link to upload your file and we'll help!