Common issues with candidate files
How do I get help with uploading my candidate file?
When you upload a candidate file you should be able to see what exactly has gone wrong.
Here are some likely issues:
- Blank Field/Cells - Make sure to check for any blank cells/fields in your file. A single blank cell/field on your file will show as an error when uploading.
- Columns - Make sure that you have mapped the right columns in the field selector after uploading.
- DOB format - The system only accepts YYYY-MM-DD or DD/MM/YYYY. If you get date of birth issues you can try setting the date format in Excel.
- Empty row - If you get an error about extra empty rows at the bottom of your entries, here's what you can do:
- Cancel the upload and open your CSV or Excel file.
- Copy the cells where you have data into a new CSV or Excel file.
- Save and upload the new file.
Updated on: 04/09/2024
Thank you!